Terms and conditions

Last updated: 12 October 2026

About us

This website is run by Serenova Travel Ltd, a company registered in England and Wales (company number 17446988), with its registered office at 15 Station Road, St. Ives, PE27 5BH. You can contact us at hello@serenovatravel.co.uk or on 01487 833040.

By using this website you agree to these terms. Please read them carefully.

Using this website

You may use this website to find out about our services and to send us enquiries. You must not misuse it, for example by trying to gain unauthorised access, introducing anything harmful, or sending enquiries that are false or abusive.

We aim to keep the website available and accurate, but we cannot guarantee that it will always be available, uninterrupted or free from errors.

Enquiries and quotes

Sending an enquiry through this website does not create a booking. A journey is only booked once we have confirmed it to you in writing, for example by email.

Any quote we give is based on the details you provide. If those details change, for example the pick-up time, route, number of passengers or amount of luggage, the price may change too.

Bookings

When we confirm a booking, we will tell you the price and the terms that apply to it, including payment, changes and cancellations. Those booking terms apply to your journey alongside these website terms.

Our vehicles and information

The photos and descriptions on this website show the types of vehicle in our fleet. The exact vehicle used for your journey may vary, but it will be of an equivalent standard and suitable for your booking.

The information on this website is for general guidance. It does not form part of any contract unless we confirm it to you in writing.

Intellectual property

The content of this website, including text, images, logos and design, belongs to Serenova Travel Ltd or is used with permission. You may view and print it for your own use, but you must not copy or reuse it for any other purpose without our permission.

Links to other websites

Where this website links to other websites, those links are provided for your information only. We are not responsible for the content of websites we do not control.

Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

We are not responsible for any loss caused by using this website or relying on its content, except where the law says we are.

Privacy

Our privacy policy explains how we use the information you give us.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated.

Law

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.